Veterinary Guest Services Representative

Fetch Veterinary; Clearwater (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health Insurance (Medical)

Dental Insurance

Vision Insurance

Safe Harbor 401K with Company Match

Life Insurance

Paid Time Off

Holiday Pay

Paid Family Leave

Short Term Disability

Long Term Disability

Employee Assistance Program

Pet Discount

Pet Wellness Plan

Continuing Education

Uniform Allowance

Tuition Reimbursement

Job summary

Fetch Specialty & Emergency Veterinary Centers of Clearwater is seeking a Guest Services Representative to be the first contact for guests and their pets. You will create a welcoming, professional, and compassionate atmosphere while handling a variety of administrative tasks in a fast-paced hospital setting.

The role requires excellent communication, multitasking, and empathy, with experience in guest services and comfort using veterinary management software (ezyVet is a plus).

Qualifications

• Previous experience in guest services.
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable handling emotionally charged situations with empathy and professionalism.
• Proficient with computers and scheduling software.
• Passion for animals and their well-being.

Responsibilities

• Greet guests and their pets with warmth, managing check-in/out.
• Answer calls, respond to inquiries, and schedule appointments.
• Provide accurate information about services and procedures.
• Maintain client and patient records in veterinary software.
• Facilitate communication between the medical team and pet owners.
• Handle payments, invoices, and follow-up billing tasks.
• Keep reception and waiting area clean and organized.
• Support guests during emergencies or specialty visits.

Skills

Guest services experience

Interpersonal communication

Multitasking

Attention to detail

Empathy and professionalism

Computer skills

Tools

ezyVet

Job description

Fetch Specialty & Emergency Veterinary Centers of Clearwater is looking for an experienced, talented and caring individual to join our Guest Services Team.

At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our guests and their pets.

Position Overview:

We are seeking a Guest Services Representative to join our growing team as the first point of contact for guests and their pets. In this role, you’ll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.

Key Responsibilities:

• Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Answer incoming calls, respond to inquiries, and schedule appointments.
• Provide accurate and timely information about the hospital’s services and procedures.
• Maintain accurate client and patient records in our veterinary management software.
• Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
• Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
• Assist with maintaining a clean and organized reception and waiting area.
• Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.

• Previous experience in guest services.

• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable handling emotionally charged situations with empathy and professionalism.
• Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
• A passion for animals and their well-being.

• Health Care Plan (Medical, Dental & Vision)
• Safe Harbor 401K with Company Match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Personal)
• Holiday Pay
• Paid Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Employee Assistance Program (EAP)
• Team member Pet Discount
• Pet Wellness Plan
• Continuing Education
• Uniform Allowance
• Tuition Reimbursement