Guest Experience Coordinator - Veterinary Care

Fetch Specialty & Emergency Veterinary Centers; Fort Myers (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Fetch Specialty & Emergency Veterinary Centers is seeking a Guest Services Representative to join our Ft. Myers hospital.

As the first point of contact for guests and their pets, you will help create a welcoming, professional, and compassionate atmosphere while handling a variety of administrative tasks. You will greet guests, answer calls, schedule appointments, manage client/patient records, and assist with billing while coordinating with the medical team to keep owners informed during

Qualifications

• Previous experience in customer service.
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable handling emotionally charged situations with empathy and professionalism.
• Proficient with computers and scheduling software; experience with ezyVet is a plus.
• A passion for animals and their well-being.

Responsibilities

• Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Answer incoming calls, respond to inquiries, and schedule appointments.
• Provide accurate and timely information about the hospital’s services and procedures.
• Maintain accurate client and patient records in our veterinary management software.
• Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
• Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
• Assist with maintaining a clean and organized reception and waiting area.
• Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Empathy

Communication skills

Tools

ezyVet

Scheduling software

Job description

Fetch Specialty & Emergency Veterinary Centers is seeking a Guest Services Representative to join our Ft. Myers hospital.

As the first point of contact for guests and their pets, you will help create a welcoming, professional, and compassionate atmosphere while handling a variety of administrative tasks. You will greet guests, answer calls, schedule appointments, manage client/patient records, and assist with billing while coordinating with the medical team to keep owners informed during