Guest Services Representative

Rolling Hills Hospitality, LLC; Walton (KY); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Competitive pay

Career advancement

Supportive work environment

Job summary

Holiday Inn Express Richwood in Walton, KY is seeking a Guest Services Representative to greet guests, respond to inquiries, and ensure a smooth, welcoming stay. You will be part of a team that values guest satisfaction and professional service.

You will resolve issues swiftly, strive to exceed expectations, and contribute to a supportive, dynamic work environment while pursuing opportunities for career growth.

Responsibilities

• Handle guest inquiries and requests with courtesy and professionalism.
• Resolve guest issues swiftly to minimize disruption to their stay.
• Consistently strive to exceed guest expectations and contribute to a positive experience.

Job description

At Holiday Inn Express Hotel & Suites Richwood, you'll be the friendly face that guests remember, ensuring their stay is exceptional. Your role as a Guest Services Representative is key to our success, as you'll handle guest inquiries, resolve issues swiftly, and consistently exceed expectations. We offer competitive pay and clear paths for career advancement because we believe your growth is our growth. You'll thrive in a supportive and dynamic environment that encourages you to develop your skills and build a rewarding career.

Rolling Hills Hospitality, our parent company, is dedicated to creating a fun and exciting workplace where your contributions are valued. We operate with high operational standards, focusing on simplicity and excellence. Our commitment to employee development means you'll have opportunities to learn and advance in your career. Join us in making a meaningful impact in the hospitality industry.

Compensation: $13 - $14 hourly