Guest Services Representative

Westchester Medical Center Health Network; Town of Warwick (NY); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Westchester Medical Center Health Network is seeking a Guest Services Representative to manage the hospital's information line and front desk communications. This role supports the organization by ensuring callers receive accurate information and by guiding visitors through the facility.

You will receive calls, provide information, coordinate calls for hospital staff and departments, and direct visitors and patients to appropriate areas, while assisting with receptionist and mailroom duties as

Formación

• Must have good disposition, be able to handle stressful situations and remain calm and in control of the situation.
• Must be able to work with volunteers.

Responsabilidades

• Receive incoming calls and provide callers with necessary information.
• Coordinate all calls for hospital staff and departments.
• Direct visitors and patients to all areas of the hospital; act as reception and operator duties as needed.

Conocimientos

Good disposition

Handle stressful situations

Work with volunteers

Educación

High School Diploma or Equivalent

Descripción del empleo

The Guest Services Representative manages the communication network of the organization.

Responsibilities

They are responsible to receive the incoming calls and provide the callers with necessary information. They are the voice of the organization. They help to coordinate all calls for hospital staff and departments. They make certain the enquiries made by patients and their family members are received and handled appropriately. Additionally, they may perform certain administrative and secretarial duties as well. The Clerk acts as both receptionists for the main hospital lobby as well as the operator. Clerk is required to answer any incoming calls to the hospital and direct them to the proper person(s) Clerk is responsible for calling all hospital emergency codes. Clerk is responsible for handling fire box devices. Clerk must be available to handle mailroom functions as needed. Clerk should be able to direct visitors and patients to all areas of the hospital as needed.

Qualifications/Requirements

Must have good disposition, be able to handle stressful situations and remain calm and in control of the situation. Must be able to work with volunteers. This position reports to the System Director of Service Excellence.

Education

High School Diploma or Equivalent

Other

If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.