Guest Services Representative

Westchester Medical Center Health Network; City of Port Jervis (NY); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Westchester Medical Center Health Network is seeking a Clerk to serve as the hospital's front-line voice, handling incoming calls and directing inquiries to the right departments. You will coordinate calls for multiple units and assist with administrative tasks to keep lobby operations smooth.

The role supports patient and visitor needs, calls emergency codes when required, and may involve mailroom duties. High school diploma or equivalent is required.

Qualifications

• Must have good disposition and remain calm in stressful situations.
• Ability to work with volunteers and coordinate with teams.
• Experience handling multiple calls and directing inquiries is a plus.

Responsabilités

• Receive incoming calls and provide callers with necessary information.
• Act as the voice of the organization and direct calls to proper staff.
• Coordinate calls for hospital staff and departments.
• Assist with mailroom functions and visitor/patient directions as needed.

Connaissances

Calm under pressure

Customer service

Volunteer coordination

Formation

High School Diploma or Equivalent

Description du poste

Responsibilities

They are responsible to receive the incoming calls and provide the callers with necessary information. They are the voice of the organization. They help to coordinate all calls for hospital staff and departments. They make certain the enquiries made by patients and their family members are received and handled appropriately. Additionally, they may perform certain administrative and secretarial duties as well. The Clerk acts as both receptionists for the main hospital lobby as well as the operator. Clerk is required to answer any incoming calls to the hospital and direct them to the proper person(s) Clerk is responsible for calling all hospital emergency codes. Clerk is responsible for handling fire box devices. Clerk must be available to handle mailroom functions as needed. Clerk should be able to direct visitors and patients to all areas of the hospital as needed.

Qualifications/Requirements

Must have good disposition, be able to handle stressful situations and remain calm and in control of the situation. Must be able to work with volunteers. This position reports to the System Director of Service Excellence.

Education

High School Diploma or Equivalent

Other

If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.