Guest Services Representative

Westchester Medical Center; City of Port Jervis (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

Westchester Medical Center in Port Jervis, NY is seeking a Guest Services Representative to manage the hospital's communication network. You will answer incoming calls, provide information to callers, and direct inquiries to the appropriate departments, acting as the voice of the organization in busy clinical settings.

The role may include light administrative tasks and mailroom duties. You must remain calm under pressure, work well with volunteers, and report to the System Director of Service

Qualifications

• Must have a calm demeanor and handle stressful situations.
• Ability to work with volunteers.
• Excellent verbal and written communication.

Responsibilities

• Answer incoming calls and route to proper staff.
• Provide information to callers and visitors.
• Direct visitors to hospital areas and assist with mail/clerical tasks.
• Assist with emergency code communications as needed.

Skills

Customer service

Communication

Reception duties

Multi-line phone

Education

High School Diploma or Equivalent

Job description

The Guest Services Representative manages the communication network of the organization.

Responsibilities

They are responsible to receive the incoming calls and provide the callers with necessary information. They are the voice of the organization. They help to coordinate all calls for hospital staff and departments. They make certain the enquiries made by patients and their family members are received and handled appropriately. Additionally, they may perform certain administrative and secretarial duties as well. The Clerk acts as both receptionists for the main hospital lobby as well as the operator. Clerk is required to answer any incoming calls to the hospital and direct them to the proper person(s) Clerk is responsible for calling all hospital emergency codes. Clerk is responsible for handling fire box devices. Clerk must be available to handle mailroom functions as needed. Clerk should be able to direct visitors and patients to all areas of the hospital as needed.Qualifications/Requirements:Must have good disposition, be able to handle stressful situations and remain calm and in control of the situation. Must be able to work with volunteers. This position reports to the System Director of Service Excellence.

Education

High School Diploma or Equivalent

Other

If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.