Guest Services Representative

Westchester Medical Center; Town of Warwick (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Westchester Medical Center is seeking a Guest Services Representative to manage the hospital's communication network and serve as the voice of the organization. You will receive calls, provide information, and direct inquiries to the appropriate departments while supporting administrative tasks in the lobby and reception area.

You will be expected to remain calm under pressure, coordinate with volunteers, and assist with mailroom and visitor directions as part of a busy hospital environment.

Qualifications

• Must have good disposition and be able to handle stressful situations calmly.
• Must be able to work with volunteers.
• The position reports to the System Director of Service Excellence.

Responsibilities

• Receive incoming calls and provide callers with necessary information.
• Coordinate calls for hospital staff and departments.
• Ensure inquiries from patients and family are received and handled appropriately.
• Perform administrative and secretarial duties as needed.

Skills

Call handling

Customer service

Visitor management

Emergency code awareness

Volunteer coordination

Reception duties

Education

High School Diploma or Equivalent

Tools

Phone system

Job description

The Guest Services Representative manages the communication network of the organization.

Responsibilities

They are responsible to receive the incoming calls and provide the callers with necessary information. They are the voice of the organization. They help to coordinate all calls for hospital staff and departments. They make certain the enquiries made by patients and their family members are received and handled appropriately. Additionally, they may perform certain administrative and secretarial duties as well. The Clerk acts as both receptionists for the main hospital lobby as well as the operator. Clerk is required to answer any incoming calls to the hospital and direct them to the proper person(s) Clerk is responsible for calling all hospital emergency codes. Clerk is responsible for handling fire box devices. Clerk must be available to handle mailroom functions as needed. Clerk should be able to direct visitors and patients to all areas of the hospital as needed.Qualifications/Requirements:Must have good disposition, be able to handle stressful situations and remain calm and in control of the situation. Must be able to work with volunteers. This position reports to the System Director of Service Excellence.

Education

High School Diploma or Equivalent

Other

If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.