GUEST SERVICE REPRESENTATIVE

Dimension-Hospitality,-LLC; Carle Place (NY); On-site; USD 34,000 - 48,000; Full time

Job summary

Dimension-Hospitality,-LLC is seeking a friendly Guest Service Representative in New York to assist guests with check-ins, check-outs, and reservations while ensuring smooth front desk operations. You will resolve guest questions promptly and coordinate with housekeeping to maintain an organized lobby.

Ideal candidates bring strong customer service, communication skills, and comfortable use of hotel systems. Flexibility to work varied shifts, including holidays and weekends, is required.

Qualifications

• Minimum customer service experience or transferable skills.
• Comfortable using computers and hotel systems.
• Professional and friendly demeanor required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, and reservations.
• Process payments and operate the front desk system.
• Coordinate with housekeeping and other departments.
• Address guest questions and resolve issues promptly.
• Maintain a clean, organized front desk area.
• Escalate concerns as needed and provide local information.

Skills

Customer service

Communication

Front desk operations

Multitasking

Education

High school diploma or equivalent

Tools

PMS software

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.The RoleAs a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.What You Will Be Doing• Greet guests and provide friendly, helpful service• Assist with check ins, check outs, room assignments, and reservations• Answer guest questions and resolve issues promptly• Operate the front desk system and process payments• Communicate with housekeeping and other departments• Maintain the front desk area in a clean and organized manner• Handle guest requests and escalate concerns when needed• Provide local information and general hotel assistanceWhy You Will Love It Here• Supportive team environment• Opportunities to grow in front desk and hotel operations• A role where you meet new people and make a daily impactReady to Join the TeamIf you are ready to assist guests and help create memorable stays, we would love to meet you.Apply now.EOEWhat Makes You You• Strong customer service and communication skills• Friendly, positive, and professional presence• Comfortable using computers and hotel systems• Dependable, organized, and able to multitask• Prior hotel or customer service experience is helpful but not required• Flexible to work any shifts including holidays and weekends