Guest Services Representative

Legends; Bemidji, Northern (MN, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Legends Global/The Sanford Center is seeking a Guest Services Representative in Bemidji, MN. The role involves greeting guests, guiding them to locations, and communicating facility rules and amenities with a strong emphasis on customer care.

You will respond to questions, help with directions, and address guest concerns. The position requires flexibility, reliability, and the ability to work varied daytime, evening, weekend, and holiday shifts in a busy public venue.

Qualifications

• Excellent communication and interpersonal skills across all staff levels.
• Professional, courteous customer service demeanor.
• Dependability and integrity in a fast-paced venue environment.

Responsibilities

• Greet and guide Sanford Center guests to requested locations.
• Inform guests about amenities and walking distances; answer questions.
• Address guest concerns and refer complex issues to the Guest Services Lead for resolution.

Skills

Communication

Interpersonal skills

Customer service

Reliability

Flexibility

Education

High school diploma / GED

Some college coursework

Job description

## Guest Services RepresentativeApply: Bemidji, MN: Part time: Posted Today: R100125741**Job Title:** Guest Services Representative**Department:** Guest Services**Reports to:** General Manager and Event Security Supervisor**FLSA Status:** Hourly, Non-Exempt**Compensation Grade:** $15 Hourly (Part Time)**Summary**The Guest Services Representative shall greet and guide Sanford Center guests to the requested locations. Greeter shall maintain an excellent public image for the Sanford Center, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/The Sanford Center.**Primary Duties and Responsibilities*** Meet and greet guests; help in answering questions, provide directions to locations within our facility as well as to various amenities and services.* Inquiry, inform guests of amenities and walking distance locations.* Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction.* Refer unusual or difficult questions and problems to Guest Services Lead to ensure proper resolution.**Qualifications**To be successful in this position, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.**Education and Experience*** High school diploma or GED, some college coursework, **preferred****Skills and Abilities*** Demonstrate excellent communication and interpersonal skills among all levels of staff and clientele. Provide customer service in a professional considerate manner.* Work effectively with diverse groups of people among all levels within an organization.* Excellent record of dependability, reliability, and integrity.* Self-motivated, and flexible to change* Available to work a varied schedule including daytime, mornings, evenings, weekends and holidays**Working Conditions**Position requires standing, mobility and standing up to 3/4 of scheduled work time. This position is subject to adverse weather conditions. Requires radio usage of a two-way hand-held radio. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.***NOTE****: Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor**The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.*