Patient Service Specialist

Talentify; Mesa (AZ); On-site; USD 25,000 - 37,000; Full time

Job summary

Valleywise Health is seeking a Patient Access Representative to greet patients, register them accurately, verify insurance information, and collect payments when appropriate. You will help ensure a smooth check-in process and accurate medical records.

Under the supervision of the Manager of Patient Access, you will handle demographic data, insurance verification, AHCCCS verifications for self-pay patients, and collaboration with clinic teams to maintain efficient operations across the network.

Qualifications

• Requires a high school diploma or GED.
• 1–2 years of clerical, customer service, or medical experience.
• Valid fingerprint clearance card or willingness to obtain.
• Excellent data entry skills (10-key by touch, 30 wpm).
• Ability to travel to clinics across the system.

Responsibilities

• Welcome and register patients with excellent customer service.
• Obtain and validate demographic and insurance information.
• Verify insurance eligibility and payer information.
• Collect payments when appropriate.
• Complete required paperwork for appointments.
• Process AHCCCS verifications for self-pay or unknown payer.
• Identify and resolve registration or account issues.
• Collaborate with leaders and teams for efficient patient experience.
• Balance multiple responsibilities with accuracy.

Skills

Customer service

Data entry

Attention to detail

English proficiency

Bilingual

Education

High school diploma or GED

Job description

Every great patient experience starts with a welcoming and knowledgeable team member.

As a Valleywise Health Patient Access Representative, you will often be one of the first people our patients interact with. You'll help create a positive experience by ensuring patients are registered accurately, insurance information is verified, and important financial and administrative details are handled with care.

If you're organized, detail-oriented, enjoy helping others, and thrive in a fast-paced environment, this could be a great opportunity for you.

What You'll Do

Under the direction of the Manager of Patient Access, you will:

• Welcome and register patients while providing excellent customer service.
• Obtain and validate demographic and insurance information to maintain accurate patient records.
• Verify insurance eligibility and payer information.
• Collect payments and monies owed when appropriate.
• Complete required paperwork for patient appointments accurately and on time.
• Process AHCCCS verifications for self-pay patients or when a payer source cannot be verified.
• Identify and help resolve registration or account issues that could impact billing and reimbursement.
• Collaborate with leaders and team members to provide an efficient, seamless patient experience.
• Balance multiple responsibilities while maintaining accuracy and attention to detail.

Hourly Pay Rate: $18.24 - $26.90

Qualifications

Education:

• Requires a high school diploma or GED certificate.

Experience:

• Requires one to two (1–2) years of general clerical, customer service, or medical experience, preferably in a healthcare environment involving data reconciliation.

Certification/Licensure:

• Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed Affidavit at the time of hire. Must complete a fingerprint clearance card application within seven (7) days of the hire date. Must present the actual card within 90 days of applying for a fingerprint clearance card.

Knowledge, Skills, and Abilities:

• Must have the ability to travel to clinics throughout the system based on staffing needs.
• Requires excellent data entry skills, including 10-key by touch and accurate typing of 30 words per minute.
• Basic Math Skills are required.
• Must be able to demonstrate obtaining and validating demographic information to accurately and timely complete the patient’s medical record.
• Must possess good verbal and written interpersonal and communication skills, including basic grammar, spelling, and punctuation knowledge.
• Requires the ability to read, write, and speak effectively in English.
• Critical thinking skills are strongly preferred.
• Must be able to handle multiple tasks simultaneously.
• Bilingual preferred.