Guest Services Representative

My Place Hotels of America; Loveland (CO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Flexible schedule

Advancement opportunities

Direct deposit

Bonus potential

Hourly pay

Job summary

My Place Hotel Loveland, CO is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property.

Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

Qualifications

• Basic computer proficiency with MS Office.
• Excellent customer service and communication skills.
• Ability to multitask and stay organized.
• Reliable attendance and professional conduct.
• Comfortable handling cash and maintaining records.

Responsibilities

• Serve as the first point of contact for guests during arrival, stay, and departure.
• Complete reservations, check-ins, and check-outs using hotel systems.
• Post and verify charges including room rates, taxes, and fees.
• Explain hotel amenities and local dining and attractions.
• Address guest concerns professionally and escalate when needed.
• Complete laundry and cleaning tasks as assigned.
• Answer and route incoming calls with proper etiquette.
• Record messages and manage wake-up requests.
• Process credit card authorizations and cash transactions.
• Maintain shift paperwork and front desk logs.
• Report maintenance concerns to the General Manager.
• Follow safety and security procedures and conduct routine walkthroughs.

Skills

Basic computer proficiency

Customer service

Multitasking

Reliable attendance

Cash handling

Tools

Microsoft Office

Job description

My Place Hotel - Loveland, CO

Currently looking to fill 7:00 AM - 3:00 PM shifts

Guest Service Representative

Position Summary

My Place Hotel in Loveland is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.

What You'll Do

Front Desk & Guest Experience

• Serve as the first point of contact for guests during arrival, stay, and departure
• Complete reservations, check-ins, and check-outs using hotel systems
• Post and verify charges including room rates, taxes, My Store purchases, and pet fees
• Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
• Address guest concerns professionally and elevate issues when appropriate
• Complete Laundry and cleaning tasks

Operational & Cleaning Assistance

• Complete laundry, stocking supplies, and sanitizing common areas
• Maintain the coffee bar and lobby
• Clear snow and ice from entrances and sidewalks as needed
• Deliver guest items such as towels, cribs, and toiletries
• Issue and track keys and key cards for housekeeping and maintenance
• Support housekeeping with guest room cleaning during high occupancy or staffing shortages

Communication & Phone Support

• Answer and route incoming calls using proper phone etiquette
• Record messages accurately and manage guest wake-up requests

Cash Handling & Records

• Process credit card authorizations and cash transactions
• Maintain accurate shift paperwork including call logs, cash logs
• Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager

Safety, Security & Property Support

• Follow all safety and security procedures
• Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
• Monitor doors and lighting to ensure a secure environment

Qualifications

• Basic computer proficiency (Microsoft Office)
• Strong customer service and communication skills
• Ability to multitask, stay organized, and work independently
• Reliable attendance and professional conduct
• Comfortable handling cash and maintaining accurate records

Pay & Benefits

• $16-17 per hour
• Monthly bonus potential
• Bi-weekly direct deposit
• Flexible scheduling
• Cross-training and advancement opportunities

Shifts Times

7:00 AM - 3:00 PM (currently hiring for this shift)

Join a team where your work directly impacts guest satisfaction and daily hotel success.