Guest Services Representative

My Place Hotels; Carson City (NV); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Growth opportunities

Direct Deposit

Cross Training

Incentive Programs

Job summary

My Place Hotels in Carson City, NV is seeking a Guest Services Representative to be the central contact for guests from reservation to check-out, delivering friendly, efficient service that enhances every stay.

You will handle check-ins/outs, manage reservations and charges, assist with guest questions about local attractions, and support front desk operations with accuracy and courtesy, while enjoying growth opportunities and a team-focused environment.

Qualifications

• Basic computer skills with proficiency in Microsoft Office.
• Strong communication skills to interact with guests and colleagues.
• Excellent organizational and multi-tasking abilities.
• Dependability, professionalism, and timeliness.
• Attention to detail in handling transactions and records.

Responsibilities

• Guest Interaction: Welcome and greet guests, handle check-ins/outs, and record charges for rooms, taxes, and purchases.
• Guest Assistance: Provide local information and address guest concerns professionally.
• Telephone Management: Operate the phone system, take messages, and manage wake-up calls.
• Financial Transactions: Process credit card authorizations and cash transactions accurately.
• Administrative Duties: Maintain records, Night Audit Checklist, and front desk logs; report issues to GM.
• Safety & Security: Follow protocols, patrol floors, check doors, and ensure lighting is functioning.
• Loyalty Program Promotion: Promote Stay Rewarded to enhance guest loyalty.
• Cleaning: Assist with cleaning tasks, stocking supplies, and keeping entrances sidewalks clear.
• Support Services: Deliver guest supplies and manage keys for staff; assist housekeeping as needed.

Skills

Basic Computer Skills

Strong Communication Skills

Organizational & Multi-Tasking Abili

Dependability & Professionalism

Attention to Detail

Tools

Microsoft Office

Job description

• 17 Hospitality Way, Carson City, NV 89706, USA
• 15.00-16.00 per hour
• Hourly
• Full Time
• Paid Time Off, Growth opportunities, Direct Deposit, Cross Training and Incentive Programs

Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!

What You'll Do:

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:

• Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
• Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.
• Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
• Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.
• Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
• Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
• Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
• Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.

What We're Looking For:

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.

Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.

Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.

Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.

Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

• Competitive Pay: Part Time $ Insert Pay Range
• Monthly Bonus Potential
• Flexible Scheduling: Insert Shift Times
• Direct Deposit
• Cross-Training
• Growth Potential