Guest Service Host - Admissions

Callaway Gardens and Resorts; Pine Mountain (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Callaway Gardens and Resorts in Pine Mountain, GA is hiring a friendly Gate Attendant to greet guests, sell tickets, scan passes, and verify memberships. You will provide accurate information on attractions, events, pricing, and directions while ensuring smooth entry flow.

The role requires excellent communication, the ability to handle high guest volumes, and basic cash/card handling skills. Training is provided for the ticketing system; reliability and a team-oriented attitude are essential.

Qualifications

• Strong communication and customer service skills.
• Comfortable handling high guest volumes.
• Ability to learn and operate a ticketing/POS system quickly.
• Dependable, punctual, and able to work independently.
• Positive attitude and team-oriented mindset.
• Hospitality or retail experience preferred but not required.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Process ticket sales, scan pre-purchased tickets, and verify memberships using the ticketing system (training provided).
• Provide information about attractions, events, pricing, and directions.
• Maintain efficient traffic flow at entry gates during high-volume periods.
• Handle cash, credit card, and electronic payments accurately.
• Resolve basic guest concerns or escalate as needed.
• Maintain cleanliness and organization of the gate or booth area.
• Follow all safety procedures and guest service standards.

Skills

Customer service

Communication skills

High guest volume

POS system

Dependable

Team player

Positive attitude

Tools

Ticketing system

POS system

Job description

• Greet and welcome guests in a friendly, professional manner.
• Process ticket sales, scan pre-purchased tickets, and verify memberships using the ticketing system (training provided).
• Provide accurate information about attractions, events, pricing, and directions.
• Maintain efficient traffic flow at entry gates during high-volume periods.
• Handle cash, credit card, and electronic payments accurately.
• Resolve basic guest concerns or escal
• Maintain cleanliness and organization of the gate or booth area.
• Follow all safety procedures and guest service standards.

Qualifications

• Strong communication and customer service skills.
• Comfortable interacting with a high volume of guests.
• Ability to learn and operate a ticketing/POS system quickly.
• Dependable, punctual, and able to work independently.
• Positive attitude and team-oriented mindset.
• Previous hospitality, retail, or guest service experience preferred but not required.

Physical & Work Requirements

• Ability to sit or stand for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Availability to work weekends, holidays, and evenings as required during peak seasons.
• Must be able to work flexible hours, including special events and holiday programming.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.