Special Events Representative - Part Time

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Paid time off

401(k) matching

Medical coverage from day one

Job summary

A leading entertainment company in Indiana is seeking enthusiastic individuals for various event roles. Candidates must deliver exceptional guest service and assist with event setup, ticket distribution, and other duties. Requirements include a high school diploma, customer service experience, and the ability to handle physical demands. This position offers flexibility to work various shifts in a dynamic environment.

Qualifications

• Must be at least 21 years of age.
• Minimum of 1 year experience in customer service.
• Ability to read, write, and communicate in English.

Responsibilities

• Use a computer to redeem gifts for guests.
• Lift up to 20 pounds during gift day.
• Provide superior customer service.

Skills

Customer service

Professional appearance

Teamwork

Safety awareness

Conflict resolution

Education

High school diploma or GED

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Use of computer to redeem gifts for our guests.
• Ability to use a “cutting tool” provided by the company to open large amounts of boxes each gift day.
• Ability to lift up to 20 pounds on an ongoing basis during the gift day.
• Safety awareness is paramount by assisting to keep areas clean of debris and clutter. Also byadhering to basic rules of safety when lifting and when using company equipment.
• Ability to present Forbes 5 star guest service and interactions with both guests and otherteam members while working in a fast-paced environment.
• Ability to stand on feet for the duration of an up to 8-hour shift.
• Move boxes from one location to another by carrying, use of a hand truck or cart throughout the shift.
• After on the job training, assist at events such as Bingo, Concerts and Tournaments.
• Set-up of event areas prior to and at the end of the Concert, Bingo or tournament (could include tablecloths, chairs, cushions, etc.)
• Assist with ticket “Will Call” and ticket distribution.
• Assist with “ushering” guests to their seats and provide information to concert guests.
• Provide basic administrative assistance when asked.
• Must be able to work in inclement weather.
• Must be available to work both early and late shifts Monday thru Sunday.
• Must work a minimum of 5 shifts per month is required. 3 or more shifts worked must be late shift.
• Must have ability to access schedule online.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Keeps work area clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

Must be at least 21 years of age.

• High school diploma or GED required;
• A minimum of 1 year experience in customer service.
• Ability to present self in a professional, pleasant, confident and well groomed manner. Ability to work with the public and diverse departments. Ability to read, write and communicate verbally in English. Moderate computer skills required.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Gaming Registration

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push and pull ≤150 pounds, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.