Guest Services & Promotions Specialist

Isleta-Casino-; Albuquerque (NM); On-site; USD 21,000 - 23,000; Full time

Job summary

Isleta Resort and Casino in Albuquerque, NM seeks a Guest Services Associate to greet guests and respond to inquiries about current, ongoing, and upcoming promotions, events, and entertainment.

You will maintain guest relations, assist in setting up events, process tickets, coupons, and rewards, and support the Promotions department as needed. A HS diploma and cash handling experience are preferred.

Qualifications

• High School Diploma or GED preferred.
• Three months of cash handling experience preferred.
• Strong verbal and written English communication.
• Proficient with Microsoft applications and ticketing systems.

Responsibilities

• Greet guests and respond to inquiries about promotions, events, and entertainment.
• Create and manage guest member profiles in the casino data systems.
• Validate and redeem coupons and vouchers for guests.
• Arrange and prepare promotional gifts and tickets for upcoming events.
• Assist in setting up special events and promotions.
• Provide excellent guest service and maintain an open, welcoming atmosphere.

Skills

Guest service

Cash handling

Communication skills

Microsoft Office

Ticketing software

Education

High School Diploma or GED

Tools

Hold My Ticket

Patron Management Database

Job description

Isleta Resort and Casino in Albuquerque, NM seeks a Guest Services Associate to greet guests and respond to inquiries about current, ongoing, and upcoming promotions, events, and entertainment.

You will maintain guest relations, assist in setting up events, process tickets, coupons, and rewards, and support the Promotions department as needed. A HS diploma and cash handling experience are preferred.