Guest Services Pro — Resort Front Desk

Travel + Leisure Co.; Redmond (OR); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability insurance

Paid time off where applicable

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in a hospitality role. You will welcome guests, assist with registration to checkout, and provide information about the resort and local attractions.

You’ll handle reservations, rate quotes, and guest inquiries with a friendly, professional approach, ensuring a positive vacation experience for travelers. This role emphasizes service and accuracy in a fast-paced environment.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Strong English reading/writing and verbal communication skills.
• Ability to solve problems with minimal supervision.
• Basic math skills and cash handling knowledge.
• Ability to multitask in a fast-paced environment.
• High attention to detail and strong organization.
• Basic computer skills for standard office tasks.

Responsibilities

• Greet guests warmly and provide a friendly check-in experience.
• Guide guests through registration, issue keys, and share resort information.
• Process cash and credit card transactions per procedures.
• Balance receipts, perform bucket checks, and manage money handling.
• Complete checkout procedures and verify charges on folios.
• Reserve and confirm individual or group reservations.
• Provide guests with accurate room rate quotes and availability.
• Respond promptly to guest inquiries and concerns.

Skills

Professional appearance

Excellent English communication

Problem solving

Basic math skills

Multitasking

Attention to detail

Basic computer skills

Tools

Cash handling procedures

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in a hospitality role. You will welcome guests, assist with registration to checkout, and provide information about the resort and local attractions.

You’ll handle reservations, rate quotes, and guest inquiries with a friendly, professional approach, ensuring a positive vacation experience for travelers. This role emphasizes service and accuracy in a fast-paced environment.