Guest Services Pro - Ice Rink (Seasonal)

The Sports Facilities Companies; New York (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

The Standard Hotel Ice Rink, operated by The Sports Facilities Management, LLC (a The Sports Facilities Companies (SFC) company) in New York, NY, is seeking a Guest Services Team Member for the outdoor ice rink season. You will be the first point of contact, delivering excellent customer service and knowledge of facility programs.

Responsibilities include greeting guests, handling information and waivers, operating the POS system, and maintaining a clean, safe environment.

Qualifications

• Able to work with a wide variety of ages from pre-school through adult.
• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary.
• Excellent communication skills, both verbal and written.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Must have excellent guest service skills.
• Must be detail-oriented and have outstanding organizational skills.
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations.
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members.
• Must work well with others.
• Must take personal initiative for the betterment of the team and venue.
• Commitment to the safety and well-being of others.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Provide courteous and friendly first-in-class service to all guests.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times).
• Operate multi-line phones.
• Operate a cash register and balance a cash drawer.
• Record waivers and event information.
• Ensure the facility remains clean and safe by performing regular cleaning of common areas and rink surfaces.
• Assist guests by handing out and collecting skates, ensuring proper fit and condition.
• Maintain confidentiality and discretion with guest and team member information.
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager.
• Know and enforce the venue policies and procedures.
• Complete special projects, daily assignments, and other duties as assigned.

Skills

Excellent communication skills

Guest service skills

Attention to detail

Multi-tasking

Teamwork

Customer service

Safety awareness

Adaptability

Tools

POS system

Job description

The Standard Hotel Ice Rink, operated by The Sports Facilities Management, LLC (a The Sports Facilities Companies (SFC) company) in New York, NY, is seeking a Guest Services Team Member for the outdoor ice rink season. You will be the first point of contact, delivering excellent customer service and knowledge of facility programs.

Responsibilities include greeting guests, handling information and waivers, operating the POS system, and maintaining a clean, safe environment.