Operations Supervisor– The Standard Hotel Ice Rink

The Sports Facilities Companies; New York (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

The Sports Facilities Advisory & Management is seeking an Operations Supervisor for The Standard Hotel Ice Rink in New York. This seasonal, non-exempt role oversees daily rink operations, directs staff, and ensures a safe, engaging environment for all guests during public skating and events.

Responsibilities include supervising skating sessions, maintaining ice quality, coordinating setup and teardown of events, managing supplies, and upholding health and safety standards.

Qualifications

• Prior experience in facility operations or ice rink management preferred.
• Excellent guest service and communication skills.
• Ability to work nights, weekends, and holidays.
• Must be able to lift 50 pounds and work in cold outdoor environment.

Responsibilities

• Supervise daily ice rink operations and staff scheduling.
• Maintain ice surface and oversee resurfacing and repairs.
• Coordinate event setup and teardown.
• Enforce safety policies and respond to incidents.
• Assist with inventory and equipment maintenance.

Skills

Guest service

Communication skills

Multi-tasking

Organizational skills

Teamwork

Safety awareness

Job description

OPERATIONS SUPERVISOR- The Standard Hotel Ice Rink

TSHTL SFM, LLC

LOCATION: New York, NY

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: SEASONAL (NON-EXEMPT)

ABOUT THE COMPANY:

The Standard Hotel Ice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of New York, NY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Standard Hotel Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Supervisor for the ice rink is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide courteous and friendly service to all guests and staff
• Supervise and coordinate daily operations of the ice rink, including public skating sessions, ice maintenance, scheduling, and facility management
• Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
• Assist in overseeing the setup and teardown of events, including public skating sessions, and private rentals
• Assist in managing inventory of ice rink supplies, including ice maintenance materials, concession items, and equipment
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Monitor ice operations
• Respond to all incidents, accidents, injuries, and altercations as needed
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment
• Assigning duties to staff during shifts
• Inspect equipment and communicate the need for repairs or replacements to management
• Ensure health and safety standards are followed
• Responsible for opening and closing of facilities
• Communicate to management on event setup and breakdown
• Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Ability to work with a wide variety of ages from preschool through adult
• Knowledge of ice maintenance and rink operations is highly desirable
• Proven experience in facility management, preferably in an ice arena or similar environment
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Commitment to the safety and wellbeing of others
• Must possess a valid drivers license

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• Work is performed in an outdoor ice rink environment, which includes cold temperatures and varying noise levels
• May involve exposure to ice resurfacing equipment and other machinery
• Will be required to stand for extended periods of time
• Will be required to work indoors and outdoors year-round
• Must be able to work independently in a busy environment
• Must comply with safety and health code standards
• Facility has intermittent noise