Guest Services Pro - Front Desk & Guest Experience

Hotel Avail, Tapestry Collection by Hilton Rogers; Rogers (AR); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive wage

Fun work environment

Top-notch training and growth

Nationwide hotel employee rates

Medical, Dental, and Vision

Paid vacation time

401k Retirement Plan

Job summary

Hotel Avail, A Tapestry Collection By Hilton, Rogers Arkansas, is seeking an energetic Guest Services Representative to deliver outstanding service at check-in/check-out and respond promptly to guest requests. You will process payments and update reservation details while coordinating with other departments to manage room availability and status.

The role emphasizes a welcoming front desk environment, strong communication, and the ability to thrive in a fast-paced setting with a friendly team

Qualifications

• Preferred 1 year of customer service experience.
• Must have a minimum of 1 year in hotel experience or a related degree.
• Exceptional verbal and written communication skills.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Skills

Customer service

Education

Related degree or hospitality credential

Job description

Hotel Avail, A Tapestry Collection By Hilton, Rogers Arkansas, is seeking an energetic Guest Services Representative to deliver outstanding service at check-in/check-out and respond promptly to guest requests. You will process payments and update reservation details while coordinating with other departments to manage room availability and status.

The role emphasizes a welcoming front desk environment, strong communication, and the ability to thrive in a fast-paced setting with a friendly team