Guest Services Pro — Flexible Part-Time, Fast Cash

BEST Crowd Management; Madison (WI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training programs

Flexible scheduling

Diversity & inclusion

Job summary

BEST Crowd Management is seeking a Guest Services Staff member to support events at the University of Wisconsin – Madison in Madison, WI. You will warmly welcome attendees, answer questions, and help ensure smooth operations during performances and gatherings.

The role is part-time with flexible hours. Applicants should be 18+, have a high school diploma (some college preferred), and possess strong communication and reliability.

Qualifications

• Be at least 18 years old; age may vary by local regulations.
• High school diploma or equivalent; some college preferred.
• Experience in customer service, hospitality, or event-related roles advantageous.
• Excellent communication and interpersonal skills.
• Flexibility to work evenings, weekends, and holidays.
• Physical stamina to stand and move for extended periods.
• Reliable, punctual and with strong work ethic.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Reliability

Education

High school diploma

Some college preferred

Job description

BEST Crowd Management is seeking a Guest Services Staff member to support events at the University of Wisconsin – Madison in Madison, WI. You will warmly welcome attendees, answer questions, and help ensure smooth operations during performances and gatherings.

The role is part-time with flexible hours. Applicants should be 18+, have a high school diploma (some college preferred), and possess strong communication and reliability.