Guest Services Pro (Flex) - Front Desk & Hospitality

Navy Exchange Service Command; Newport (RI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits begin day one

Healthcare: federal coverage

Paid time off

Job summary

Navy Exchange Service Command in Newport, Rhode Island seeks a Guest Service Representative I (Flex) to greet guests, assist with lodging inquiries, check-ins, and provide information on amenities and local attractions. You will manage reservations using the PMS and handle payments at the front desk.

This entry-level role emphasizes guest privacy, security, and professional service. Benefits begin on day one, with federal healthcare and family support options; the position offers growth within

Qualifications

• One year general office clerical experience.
• One year progressively responsible experience related to the position.

Responsibilities

• Provides professional courteous guest service welcomes guests responds to inquiries and provides information regarding lodging accommodations amenities base facilities local attractions and directions.
• Processes guest check-ins check-outs verifies patron eligibility assigns rooms issues keys manages reservations collects payments and provides receipts in accordance with established policies and procedures.
• Utilizes the Property Management System (PMS) to create, modify, confirm and cancel reservations; maintains guest records, room assignments and account information.
• Responds to guest requests and complaints, resolves routine issues, adjusts room charges or check-in/check-out times within guidelines, and refers complex matters to management.
• Operates multi-line telephone systems, communicates operational concerns, and coordinates maintenance requests through PMS.

Skills

Guest service

Front desk

Customer service

Education

College/university study substitution

Tools

PMS

POS systems

Job description

Navy Exchange Service Command in Newport, Rhode Island seeks a Guest Service Representative I (Flex) to greet guests, assist with lodging inquiries, check-ins, and provide information on amenities and local attractions. You will manage reservations using the PMS and handle payments at the front desk.

This entry-level role emphasizes guest privacy, security, and professional service. Benefits begin on day one, with federal healthcare and family support options; the position offers growth within