Guest Services Operator, PRN, Flexible Hours

Western Reserve Hospital; Cuyahoga Falls, Northern (OH, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Western Reserve Hospital is seeking a Guest Services Operator for flexible, part-time shifts on-site in Cuyahoga Falls, OH. You will handle patient and visitor calls, route inquiries, and support hospital communications with a friendly demeanor.

The role calls for strong communication skills, a HS diploma, and 1–2 years in customer service or a call center; hospital experience is preferred. Weekend coverage may be required.

Qualifications

• Minimum of 1–2 years in customer service or call center.
• Experience in hospital or physician answering service preferred.
• Strong communication and interpersonal abilities.

Responsibilities

• Provide exceptional telephone support and call routing.
• Activate hospital communication protocols in a timely manner.
• Offer information on wayfinding, local amenities, and community resources.

Skills

Customer service

Oral communication

Interpersonal skills

Education

High School diploma

Tools

Microsoft Office

Job description

Guest Services Operator, PRN, Flexible Hours

Job Category: Clerical

Requisition Number: GUEST006907

• Posted : August 31, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Hospital WR
1900 23rd Street
Cuyahoga Falls, OH 44223, USA

Description

The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources.

Education and Training
High School Diploma or equivalent.

Experience
Minimum of one to two years experience in a customer service or call center environment;
experience in hospital or physician answering service preferred.

Other Skills, Competencies and Qualifications

• Excellent oral communication and interpersonal skills.
• Ability to operate the phone system, computer, and other related business equipment.
• Must maintain confidentiality of patient, employee or financial records.
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred.

Schedule: 7am - 3pm, 3-11, 11p-7am as needed, may include weekends and holidays

Staff must be able to work independently, one staff member working at a time so no lunch or break deducted, must take a working lunch.

Education

Required

HS Diploma or Equivalent or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.