CALL CENTER OPERATOR

Compass Healthcare; Garfield Heights (OH); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Pet Insurance

Job summary

A healthcare provider in Garfield Heights is seeking a part-time Call Center Operator. This role is responsible for securing patient meal selections and needs via telephone or face-to-face interactions. Qualified candidates should have some experience in call center or food service and will follow proper telephone etiquette and comply with dietary restrictions. The position has a pay range of $17.00 to $19.00 per hour and offers various team member benefits as outlined.

Qualifications

• Some call center/food service experience.

Responsibilities

• Responsible for securing patient meal selections and special requests via telephone or face-to-face interactions.
• Follows proper telephone etiquette and procedures.
• Offers menu alternatives based on dietary needs.
• Responsive to patient concerns and complaints.
• Interacts with nursing to ensure diet prescriptions are accurate.
• Complies with health and sanitation regulations.

Job description

We have several openings for a part‑time CALL CENTER OPERATOR position.

Location: Cleveland Clinic – Marymount – 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications accepted only.

Schedule: Shifts could include 6‑1:30 pm, 7‑11 am and 3‑7 pm.

Requirement: Some call center/food service experience.

Pay Range: $17.00 per hour to $19.00 per hour.

Job Summary

Responsible for securing patient meal selections and special requests and needs via telephone or face‑to‑face interactions.

Essential Duties and Responsibilities

• Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Responsive to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met.
• Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Performs other duties as assigned.

Benefits For Our Team Members

• Full‑time and part‑time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full‑time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

EEO Statement

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualifications

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Morrison Healthcare maintains a drug‑free workplace.