Guest Services Operator, PRN, 11pm - 7am

Western Reserve Hospital; Cuyahoga Falls (OH); On-site; USD 15,000 - 20,000; Part time

Job summary

Western Reserve Hospital is seeking a part-time Guest Services Operator for night shifts from 11pm to 7am. This position serves as a key contact for patients and visitors, delivering exceptional telephone support and information regarding hospital resources.

The ideal candidate will have a High School Diploma and 1-2 years of customer service experience. Candidates should possess excellent communication skills and proficiency in Microsoft Office products. On-site work is required.

Qualifications

• Minimum of one to two years experience in a customer service or call center environment.
• Experience in hospital or physician answering service preferred.

Responsibilities

• Provide exceptional telephone support and accurate call routing.
• Offer information regarding hospital wayfinding, local hotels, and community resources.

Skills

Excellent oral communication and interpersonal skills

Proficiency in Microsoft Office products

Education

High School Diploma or equivalent

Job description

Guest Services Operator, PRN, 11pm - 7am

Job Category: Clerical

Requisition Number: GUEST006818

• Part-Time
• On-site

Locations

Showing 1 location

Hospital WR
1900 23rd Street
Cuyahoga Falls, OH 44223, USA

Description

The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources.

Education and Training

High School Diploma or equivalent.

Experience

Minimum of one to two years experience in a customer service or call center environment;
experience in hospital or physician answering service preferred.

Other Skills, Competencies and Qualifications

• Excellent oral communication and interpersonal skills.
• Ability to operate the phone system, computer, and other related business equipment.
• Must maintain confidentiality of patient, employee or financial records.
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred.

Schedule

11pm-7am needed, may include weekends and holidays

Staff must be able to work independently, one staff member working at a time so no lunch or break deducted, must take a working lunch.

Qualifications

Education

Required

HS Diploma or Equivalent or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.