Front Office Specialist - General Admin - Part-Time

TriHealth; Cincinnati (OH); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Flexible scheduling

Comprehensive benefits package

Opportunities for professional growth

Job summary

TriHealth is seeking a Front Office Specialist for a part-time role at Group Health Anderson. This position entails answering phone calls, greeting patients, and performing various administrative tasks. The ideal candidate will demonstrate strong communication skills and flexibility in managing patient appointments while maintaining compliance with protocols.

This role requires 3-4 years of relevant experience and a High School Diploma or GED. Enjoy competitive benefits and a supportive work environment.

Qualifications

• High School Diploma or GED degree is required.
• 3 - 4 years of experience in a related field is required.

Responsibilities

• Answer and handle incoming telephone calls.
• Greet and register patients at the front office.
• Schedule and manage patient appointments.
• Input and update patient registration information.
• Handle patient payments and maintain records.

Skills

Customer Service

Communication

Flexibility

Education

High School Diploma or GED

Job description

Front Office Specialist - General Admin - Part-Time

Job Description

Make a meaningful impact by supporting patients and care teams every day. As a Front Office Specialist at TriHealth, you’re part of a culture built on respect, collaboration, and exceptional care. Grow your skills in a place that puts people first.

Location: Group Health Anderson at Five Mile Road

Schedule: Part-Time schedule, benefits eligible. Expected to be scheduled for 20-hours weekly and to include a rotating weekend commitment.

We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

• High School Diploma or GED degree (Required)
• 3 - 4 years experience in a related field (Required)

Job Overview

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check‑out functions, including review of encounter form data, collection of co‑payments, scheduling follow‑up appointments; completing daily bank deposit; day‑end reconciliation duties. Some locations also require this position to complete charge/receipt‑entry and charge‑receipt summaries for all office‑related services.

Job Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments. Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Working Conditions

Climbing - Rarely
Hearing: Conversation - Frequently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting <10 Lbs. - Occasionally
Lifting <50 Lbs. - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Sitting - Occasionally
Standing - Frequently
Stooping - Occasionally
Talking - Frequently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Job Info

• Job Identification 310399
• Job Category Administrative
• Posting Date 07/02/2026, 12:13 PM
• Job Schedule Part time
• Locations 7810 5 Mile Rd, Anderson Township, OH, 45230, US