Guest Services & Operations Manager: Facilities & Experience

Missouri Park and Recreation Association; Wentzville (MO); On-site; USD 84,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

Employer-paid life insurance

Long-term disability

Retirement pension

13 paid holidays

Five personal days

Vacation time

Sick time

Tuition reimbursement

Employee assistance program

Discounted recreation center memberhip

Job summary

The City of Wentzville’s Parks & Recreation department seeks a Guest Services & Operations Manager to oversee front-desk staffing, guest experiences, marketing efforts, and administrative operations across multiple recreation facilities.

This full-time supervisory role requires independent judgment to optimize facility operations, drive pass sales, manage revenue streams, and lead a high-performing customer service team.

Qualifications

• Experience leading guest services teams in recreation facilities.
• Proven ability to manage front-desk operations and reservations.
• Strong communication and customer service skills.

Responsibilities

• Oversee day-to-day front desk operations, facility reservations, room setups, and digital/tech equipment troubleshooting across multiple sites. Establish short- and long-term operational goals, standard operating procedures, and safety protocols.
• Team Leadership & Development: Recruit, hire, train, schedule, coach, and evaluate guest services personnel. Foster a supportive, high-performance work environment focused on exceptional customer care and accessibility.
• Guest Experience & Quality Control: Address customer inquiries and complaints promptly. Monitor feedback, surveys, and operational data to continually improve service delivery and facility reputation.
• Financial & Budgetary Oversight: Assist in developing and managing the annual operating budget, revenue forecasts, and capital budget. Track expenditures, manage pass sales programs, and handle administrative reporting.
• Marketing & Communications: Collaborate on marketing campaigns, digital messaging, promotional materials, and pass sales initiatives to boost facility utilization and community engagement.
• Executive & Community Support: Prepare staff reports, represent the department in inter-agency meetings and committees, and provide high-level assistance to the Parks and Recreation Director.

Skills

Front desk operations

Staff leadership

Customer service excellence

Budget oversight

Marketing collaboration

Job description

The City of Wentzville’s Parks & Recreation department seeks a Guest Services & Operations Manager to oversee front-desk staffing, guest experiences, marketing efforts, and administrative operations across multiple recreation facilities.

This full-time supervisory role requires independent judgment to optimize facility operations, drive pass sales, manage revenue streams, and lead a high-performing customer service team.