Guest Services & Operations Manager - Corporate Housing

Gilder Search Group; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Gilder Search Group is seeking a Guest Services Manager in Houston to lead our service delivery and guest services teams. You will directly manage 12 employees and coordinate with third-party vendors to ensure timely, high-quality corporate housing experiences for clients.

The role requires 3–5 years of management experience in corporate housing or hospitality, strong leadership, and a background in vendor relations and logistics coordination.

Qualifications

• 3 to 5 years of management experience in corporate housing, hospitality, or residential property management.
• Proven leadership with 5+ direct reports and experience in fast-paced environments.
• Strong vendor relations, pricing oversight, and logistics coordination.
• Proficiency with property management software (Oscar/Orion), spreadsheets, and standard office tools.

Responsibilities

• Supervise and mentor a team of 12 and manage scheduling, including weekends.
• Oversee unit booking setups, move-in/out inspections, and service delivery across properties.
• Hold quarterly vendor reviews and ensure SLAs and quality standards are met.
• Coordinate after-hours emergency support and rapid issue resolution with stakeholders.
• Manage relationships with third-party vendors and property managers to ensure client satisfaction.
• Drive service recovery and maintain fiscal responsibility across the delivery lifecycle.

Skills

Team leadership

People management

Staff scheduling

Training & development

Emergency support

Vendor management

Quality assurance

Operations savvy

Client facing

Tools

Oscar/Orion PMS

Google Sheets

Excel

Microsoft 365

Job description

Gilder Search Group is seeking a Guest Services Manager in Houston to lead our service delivery and guest services teams. You will directly manage 12 employees and coordinate with third-party vendors to ensure timely, high-quality corporate housing experiences for clients.

The role requires 3–5 years of management experience in corporate housing or hospitality, strong leadership, and a background in vendor relations and logistics coordination.