Bartch House Transplant Manager

1103 Team Member Services; Orlando (FL); On-site; USD 29,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO from Day One

403(b)

Job summary

AdventHealth in Orlando is seeking a Guest Services Manager to oversee daily operations, including guest check-ins/outs, reservations, and transactions. You will supervise staff and volunteers, ensure 24/7 coverage, and maintain a welcoming, safe environment while coordinating with vendors and departments to enhance guest experiences.

The role requires leadership, strong communication, and a background in hospitality or customer service.

Qualifications

• Requires Bachelor's degree.
• Experience with guest services or hospitality is beneficial.
• Strong communication and organizational skills required.

Responsibilities

• Manage daily operations, including guest check-ins/outs and reservations.
• Oversee staffing, volunteers, and scheduling for 24/7 coverage.
• Maintain housekeeping standards and safety compliance.

Skills

CRM software

Databases

Multitasking

Communication skills

Prioritization

Leadership

Education

Bachelor's degree

Tools

POS systems

CRM software

Microsoft Word

Excel

PowerPoint

Job description

Introduction

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 601 E Rollins St City: Orlando State: Florida Postal Code: 32803

Job Description

Manages daily operations, including guest check-ins and check-outs, reservations, and financial transactions. Oversees staffing, volunteer management, and scheduling to ensure 24/7 coverage. Maintains cleanliness and organization of the house, including room turnover and laundry. Provides a welcoming and supportive environment for guests, offering assistance with wayfinding and accommodations. Ensures compliance with safety and liability guidelines for staff and guests. Organizes and assigns duties for all shifts, ensuring effective communication and teamwork. Recruits, trains, and manages staff and volunteers, providing coaching, development, and performance feedback. Manages the budget for supplies, food, pantry items, and events, working within budget constraints. Maintains positive relationships with partners and vendors, coordinating services such as cleaning, laundry, and food vendors. Collaborates with the Transplant Institute, inpatient units, guest services, and the Foundation to enhance guest experiences. Organizes and participates in fundraising events and coordinates community donations. Provides house tours and presentations to visitors and key stakeholders. Remains on-call for house emergencies and provides coverage for other shifts and weekends as needed. Other duties as assigned.

Knowledge, Skills, and Abilities

• Point of Sale and Customer Relationship Management (CRM) software; advanced use of software applications: Microsoft Word, Excel, PowerPoint, etc. [Required]
• Ability to develop and maintain data bases as required. [Required]
• Ability to multitask in a fast pace, limited staff environment. [Required]
• Strong communication skills with ability to understand written and verbal instructions. [Required]
• Ability to prioritize and complete projects in a timely manner. [Required]
• Self-motivated, detailed oriented, organized. Ability to work independently and as a team member. [Required]
• Ability to respect and maintain confidentially of all guests, staff, and volunteers. [Required]
• Good listening and problem-solving skills. [Required]
• Friendly, tactful, compassionate, and able to cope with and offer comfort to people in periods of intense emotion and stress, yet able to remain objective. [Required]
• Leadership, management and team building skills. [Preferred]

Education

• Bachelor's [Required]

Field of Study

• of Arts degree in Hotel or Hospitality Management, Business Administration, Communications or related field

Work Experience

• 1+ of customer service or hospitality experience [Required]
• 3+ of supervisory or managerial experience [Required]
• 5+ of experience in related field [Preferred]
• Experience in customer service, hospitality management [Preferred]
• Experience working with and managing volunteers [Preferred]

Additional Information

• N/A

Licenses and Certifications

• N/A

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

Pay Range: $21.17 - $39.38

Background Screening Requirement

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.