Guest Services Operations Lead (MOD)

Give Kids The World, Inc.; Kissimmee (FL); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Give Kids The World, Inc. is seeking an Assistant Guest Services Manager (MOD) in Kissimmee, FL. This role oversees Village operations during shifts, resolving guest concerns, coordinating safety, and ensuring top-tier service across departments.

The position requires strong customer service, independent decision-making, and leadership, with duties spanning guest inquiries, incident management, and staff mentorship. Flexible hours and 24/7 coverage support are expected.

Formación

• High School Diploma required; Bachelor’s degree preferred.
• 3+ years in hospitality or guest services.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsabilidades

• Serve as the primary liaison for guests, ensuring timely responses to inquiries and complaints.
• Act as the point of contact for safety, security, and emergency incidents involving guests and staff.
• Oversee daily operations of the Guest Services team and coordinate with departments during shifts.
• Manage tickets, petty cash, and resources with accurate tracking.
• Assist with volunteer scheduling and training in coordination with Volunteer Services.
• Maintain Room Map updates and Raven system entries as needed.

Conocimientos

Customer service

Multitasking

Problem solving

Communication

Independent leadership

Team collaboration

Driver's license

Educación

High School Diploma

Bachelor’s Degree (preferred)

Herramientas

Raven PMS

Front Office PMS

Descripción del empleo

Give Kids The World, Inc. is seeking an Assistant Guest Services Manager (MOD) in Kissimmee, FL. This role oversees Village operations during shifts, resolving guest concerns, coordinating safety, and ensuring top-tier service across departments.

The position requires strong customer service, independent decision-making, and leadership, with duties spanning guest inquiries, incident management, and staff mentorship. Flexible hours and 24/7 coverage support are expected.