Guest Services Manager on Duty (MOD) - Shift Leader

Give Kids The World Village; Kissimmee (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Give Kids The World Village in Kissimmee, FL is seeking an Assistant Guest Services Manager - Manager on Duty (MOD) to oversee Village operations during your shift and act as the primary decision-maker across departments.

You will resolve guest concerns, coordinate safety and service actions, manage volunteers, and ensure a consistently high level of guest experience. This role requires strong judgment, leadership and communication, with availability for nights, weekends and holidays.

Qualifications

• 3+ years in hospitality or guest services.
• Proven ability to manage multiple priorities with minimal supervision.
• Strong verbal and written communication with leadership presence.

Responsibilities

• Serve as the primary liaison for guests with timely responses to inquiries and complaints.
• Manage safety, security, and emergency-related incidents.
• Assist with scheduling and training of volunteers.
• Oversee ticket distribution, petty cash, and resources tracking.
• Coordinate with departments to ensure seamless guest experiences during shifts.

Skills

Customer service

Decision making

Communication

Leadership

Problem solving

Staff coordination

Education

High School Diploma

Bachelor's Degree

Tools

Raven PMS

Job description

Give Kids The World Village in Kissimmee, FL is seeking an Assistant Guest Services Manager - Manager on Duty (MOD) to oversee Village operations during your shift and act as the primary decision-maker across departments.

You will resolve guest concerns, coordinate safety and service actions, manage volunteers, and ensure a consistently high level of guest experience. This role requires strong judgment, leadership and communication, with availability for nights, weekends and holidays.