Guest Services Mgr

First Carolina Management Inc As Agent For; Southgate (NC); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Competitive pay

Opportunities for growth and careere

Supportive team environment

Employee benefits

Training and professional development

Job summary

First Carolina Management Inc As Agent For is seeking a friendly, experienced Guest Service Manager to lead our guest services team and ensure every guest receives an exceptional experience from arrival through departure.

The role oversees front-desk operations, handles guest requests, coordinates with housekeeping and maintenance, and motivates staff through scheduling, training, and performance reviews. Competitive pay and opportunities for growth are offered.

Qualifications

• > Previous experience in hospitality, guest services, front office, or supervisory role.
• > Strong leadership and communication skills.
• > Excellent customer-service and problem-solving abilities.
• > Professional, positive, and team-oriented attitude.
• > Ability to multitask and remain calm in a fast-paced environment.
• > Flexibility to work weekends, holidays, and varying shifts as needed.

Responsibilities

• Lead, coach, and support the Guest Services team.
• Oversee front-desk operations, guest requests, and daily service activities.
• Resolve guest concerns professionally and efficiently.
• Ensure high standards of hospitality, service, and guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments.
• Assist with staff scheduling, training, and performance management.
• Monitor guest feedback and identify opportunities to improve service.
• Maintain accurate records and follow company policies and procedures.

Skills

Leadership

Communication

Customer service

Problem-solving

Multitasking

Flexibility

Job description

Salary Range: $50,000.00 To $53,000.00 Annually

Guest Service Manager

We are seeking a friendly, experienced, and motivated Guest Service Manager to lead our guest services team and ensure every guest receives an exceptional experience from arrival through departure.

Key Responsibilities

Lead, coach, and support the Guest Services team.

Oversee front-desk operations, guest requests, and daily service activities.

Resolve guest concerns professionally and efficiently.

Ensure high standards of hospitality, service, and guest satisfaction.

Coordinate with housekeeping, maintenance, and other departments.

Assist with staff scheduling, training, and performance management.

Monitor guest feedback and identify opportunities to improve service.

Maintain accurate records and follow company policies and procedures.

Qualifications

Previous experience in hospitality, guest services, front office, or a supervisory role.

Strong leadership and communication skills.

Excellent customer-service and problem-solving abilities.

Professional, positive, and team-oriented attitude.

Ability to multitask and remain calm in a fast-paced environment.

Flexibility to work weekends, holidays, and varying shifts as needed.

What We Offer

Competitive pay

Opportunities for growth and advancement

Supportive team environment

Employee benefits

Training and professional development