Front Desk Manager

Guru Hospitality; Elizabeth (NJ); On-site; USD 52,000 - 70,000; Full time

Job summary

Guru Hospitality in Elizabeth, NJ seeks a Front Desk Manager to oversee daily desk operations and guest services, ensuring seamless experiences and high standards. The role requires strong leadership to manage the front desk team, handle inquiries, and coordinate with housekeeping, F&B, and sales for smooth operations.

Proficiency with Opera PMS and MS Office is preferred; exceptional communication is essential.

Qualifications

• Experience supervising or managing a hotel front desk team.
• Strong leadership and ability to mentor staff.
• Excellent decision-making and conflict resolution skills.
• Outstanding verbal and written communication for guests and team.
• Proficiency with Opera PMS and basic office software.

Responsibilities

• Oversee daily front desk operations, including check-ins/outs, room assignments, and reservations.
• Address inquiries, handle complaints, and resolve issues promptly to ensure guest satisfaction.
• Maintain a welcoming and professional front desk atmosphere with top service standards.
• Communicate guest details (VIPs, special requests) to departments for personalized service.
• Supervise, train, and coach front desk staff; schedule coverage for efficiency.
• Collaborate with housekeeping, F&B, and sales to ensure smooth operations.
• Monitor cash handling, deposits, and credit card processing; support revenue goals.

Skills

Supervisory experience

Leadership

Problem-Solving

Communication

Team mentoring

Guest service orientation

Tools

Opera

Microsoft Office

Job description

Job Summary

We are seeking a highly organized and customer-focused Front Desk Manager to oversee front desk operations at our hotel. This role is responsible for ensuring seamless guest experiences, managing the front desk team, and maintaining high service standards. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to handle guest inquiries and operational challenges with efficiency and professionalism.

We are seeking a highly organized and customer-focused Front Desk Manager to oversee front desk operations at our hotel. This role is responsible for ensuring seamless guest experiences, managing the front desk team, and maintaining high service standards. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to handle guest inquiries and operational challenges with efficiency and professionalism.

Key Responsibilities

• Guest Services & Front Desk Operations: Oversee daily front desk operations, including guest check-ins/check-outs, room assignments, and reservations.
• Ensure a seamless guest experience by addressing inquiries, handling complaints, and resolving issues promptly.
• Maintain a welcoming and professional atmosphere at the front desk, promoting excellent customer service.
• Communicate important guest details (e.g., VIPs, special requests) to relevant departments to ensure a personalized experience.

Team Management & Training

• Supervise, train, and mentor front desk staff to uphold the highest service standards.
• Develop and implement policies, procedures, and best practices for the front desk team.
• Schedule and assign work to ensure optimal coverage and efficiency.
• Conduct regular performance evaluations and provide coaching for staff development.

Hotel Operations & Revenue Management

• Work closely with housekeeping, food and beverage, and sales teams to ensure smooth operations.
• Monitor front desk financial transactions, including cash handling, credit card processing, and deposits.
• Implement reservation and pricing strategies to maximize hotel occupancy and revenue.
• Ensure compliance with all health, safety, and service regulations.

Quality Control & Guest Satisfaction

• Regularly inspect the front desk area, public spaces, and guest rooms for cleanliness and adherence to hotel standards.
• Analyze guest feedback and implement improvements to enhance the overall guest experience.
• Serve as the Manager on Duty when required, handling any operational or guest-related concerns.

Qualifications & Requirements

• Experience: Supervisory or management experience in a hotel or hospitality setting is required.
• Leadership: Strong ability to lead, mentor, and develop a high-performing front desk team.
• Problem-Solving: Excellent decision-making and conflict resolution skills.
• Communication: Outstanding verbal and written communication skills for guest interactions and team collaboration.
• Technical Skills: Proficiency in Microsoft Office and Opera property management systems.
• Physical Requirements: Ability to stand, bend, lift up to 50 pounds, and move around the facility as needed.
• Schedule Flexibility: Availability to work mornings, evenings, weekends, and holidays; overnight shift coverage may be required.
• Licenses: A valid driver’s license is required.