Hotel Guest Services Manager

Holiday Inn Baton Rouge College Drive I-10, an IHG Hotel; Baton Rouge (LA); On-site; USD 22,041 - 26,174; Full time

Job summary

A busy hotel in Baton Rouge is seeking an enthusiastic Guest Services Manager to oversee front office operations and ensure guest satisfaction. Responsibilities include hiring and training staff, resolving complaints, and improving profitability through up-selling. The ideal candidate has strong customer service and leadership skills. Compensation ranges from $16 to $19 per hour, offering a great opportunity for career advancement in a vibrant hospitality environment.

Qualifications

• Experience in customer service roles, preferably in the hospitality industry.
• Strong leadership skills to manage and motivate front office staff.
• Ability to handle guest complaints effectively.

Responsibilities

• Oversee all front office staff to ensure smooth operations.
• Hire and train new staff members.
• Resolve guest complaints and issues promptly.
• Increase hotel profitability through effective up-selling strategies.

Skills

Customer service

Leadership

Conflict resolution

Communication

Job description

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up‑selling strategies. Our ideal is to create an environment of happy guests and happy employees. Apply now if you are ready to advance your career with an exciting leadership role!

Compensation: $16 - $19 hourly