Guest Services Manager – Resort Front Desk Lead

Equity LifeStyle Properties, Inc.; Tucson (AZ); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Equity LifeStyle Properties, Inc. in Tucson, AZ, is seeking a Guest Services Manager to lead the front desk team at Voyager RV Resort. You will oversee check-in/check-out, guest requests, and promote in-house activities while ensuring exceptional service.

You will train associates, set schedules, resolve guest issues promptly, and maintain up-to-date knowledge of resort services, pricing, and promotions. RV/hospitality experience and strong communication are highly valued.

Qualifications

• Minimum 6 months of front desk/front office experience.
• Experience with reservations management systems (DigiRez, ManageAmerica, RoomMaster) is preferred.
• Excellent communication and customer service skills.
• Ability to prioritize, meet deadlines and solve problems.
• RV or hotel experience is a plus.

Responsibilities

• Supervise front desk operations during assigned shift.
• Train associates and ensure current knowledge of PMS, resort services, reservations, pricing and promotions.
• Address guest requests, inquiries, and complaints promptly.
• Maintain knowledge of resort features, hours, rooms, rates, promotions, arrivals/departures, and group activities.
• Monitor appearance, standards, and performance of Front Desk staff with emphasis on training and teamwork.
• Ensure proper staffing and scheduling of Front Desk employees.
• Communicate shift information via logs, emails and meetings.

Skills

Front Office experience

Customer service

Communication skills

Problem solving

Reservations knowledge

Tools

DigiRez

ManageAmerica

RoomMaster

Job description

Equity LifeStyle Properties, Inc. in Tucson, AZ, is seeking a Guest Services Manager to lead the front desk team at Voyager RV Resort. You will oversee check-in/check-out, guest requests, and promote in-house activities while ensuring exceptional service.

You will train associates, set schedules, resolve guest issues promptly, and maintain up-to-date knowledge of resort services, pricing, and promotions. RV/hospitality experience and strong communication are highly valued.