Guest Services Manager: Lead Front Desk & Guest Experience

Equity LifeStyle Properties; Tucson (AZ); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) match

Paid time off

Job summary

Equity LifeStyle Properties is hiring a Guest Services Manager in Tucson, AZ. You will supervise front desk operations, handle guest requests, and promote in-house activities while training associates and coordinating shift staffing.

You will develop knowledge of the property management system, resort services, and promotional offers, ensuring top-tier guest experiences and smooth daily operations.

Qualifications

• At least 6 months of Front Office experience.
• RV or hotel experience is a plus.
• Knowledge of Reservations Management systems desired such as DigiRez, ManageAmerica, RoomMaster would be great!
• Superior work ethic with the ability to prioritize and meet deadlines.
• Excellent communication skills, strong customer service skills and the ability to problem solve.
• Experience in customer service environment and experience working with a point of sale computer system.
• A passion for delivering exceptional levels of guest service.

Responsibilities

• Supervise front desk operations during your assigned shift.
• Train and ensure that your team has a current knowledge of property management system, resort services, reservation process, pricing and special promotional offers.
• Maintain knowledge of resort features & services, hours of operation, guest rooms, casitas, layout, decor, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status and all scheduled daily group activities.
• Monitor the appearance, standards, and performance of Front Desk employees with an emphasis on training and teamwork.
• Address guest requests, inquiries, and complaints promptly and thoroughly.
• Ensure proper staffing and scheduling of all Front Desk employees in accordance to productivity guidelines.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Other duties as assigned.

Skills

Front Office experience

Customer service skills

Communication skills

Problem solving

POS system experience

Tools

DigiRez

ManageAmerica

RoomMaster

Job description

Equity LifeStyle Properties is hiring a Guest Services Manager in Tucson, AZ. You will supervise front desk operations, handle guest requests, and promote in-house activities while training associates and coordinating shift staffing.

You will develop knowledge of the property management system, resort services, and promotional offers, ensuring top-tier guest experiences and smooth daily operations.