Guest Services Manager (Player's Club)

Grand Portage Lodge & Casino; Grand Portage (MN); Vor Ort; USD 23.000 - 34.000; Vollzeit

Zusammenfassung

Grand Portage Lodge & Casino is seeking a Guest Services Manager to supervise and coordinate activities and staff in the Guest Services department. You will interact with customers to answer questions, provide information on products and services, and resolve complaints, while ensuring adherence to management policies.

The role requires a high school diploma or GED (or equivalent experience) and may involve background checks for gaming licensing.

Qualifikationen

• High school diploma or GED required; or 1–3 months related experience and/or training; or equivalent combination.
• Must have customer service skills and ability to maintain confidentiality.
• Computer, organizational and communication skills; knowledge of office machinery is an asset.
• Background check required to obtain gaming license.

Aufgaben

• Supervises and coordinates activities and personnel of Guest Services.
• Interacts with customers to provide information and handle inquiries and complaints.
• Executes policies and orders issued by management and the Casino Manager.

Kenntnisse

Customer service

Confidentiality

Communication

Ausbildung

High school diploma or GED

Tools

Computer

Office software

Jobbeschreibung

Title:
Guest Services Manager

Location:
Grand Portage Casino

Closing Date:
When Filled

Wage Range:
$17.16 + DOQ

Supervisor:
Casino Manager

Description:
Supervises and coordinates activities and personnel of guest Services. Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Directly responsible to execute all policies and orders issued by management and any other job-related duties as assigned by the Casino Manager.

Education:
High school diploma or general education degree; or one to three months related experience and/or training; or equivalent combination of education and experience.

Qualifications:
Must have customer service skills. Must be able to maintain confidentiality. Computer, organizational and communication skills and knowledge of office machinery is an asset. Must pass a background investigation to obtain gaming license. Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Grand Portage requires a background check and pre-employment drug and alcohol testing for all positions. American Indian Preference will apply.