Guest Experience & Player's Club Advocate

Grand Portage Lodge & Casino; Portage (MI); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Grand Portage Lodge & Casino is seeking a friendly Guest Services/Player's Club Representative to greet guests, provide information, and resolve inquiries and complaints at our Portage, Michigan venue.

You will enroll and service Player's Club records, inform guests of promotions and events, make announcements using the intercom, and perform other duties as assigned; a high school diploma and ability to pass a background check for a gaming license are required.

Qualifications

• High school diploma or GED or equivalent experience.
• Strong customer service skills and ability to handle complaints.
• Ability to pass background check to obtain gaming license.
• Basic computer, organizational and communication skills.

Responsabilités

• Assist guests by providing information and resolving complaints.
• Enroll and service player club records.
• Inform guests of promotions and events and announcements via intercom.
• Perform other duties as assigned by supervisor.

Connaissances

Customer service

Confidentiality

Computer skills

Organizational skills

Communication skills

Formation

High school diploma or GED

Outils

Office equipment

Description du poste

Grand Portage Lodge & Casino is seeking a friendly Guest Services/Player's Club Representative to greet guests, provide information, and resolve inquiries and complaints at our Portage, Michigan venue.

You will enroll and service Player's Club records, inform guests of promotions and events, make announcements using the intercom, and perform other duties as assigned; a high school diploma and ability to pass a background check for a gaming license are required.