Guest Services Manager — Luxury Boutique Hotel Experience

Proper Hospitality; Los Angeles (CA); On-site; USD 63,273 - 77,334; Full time

Benefits offered by this job

Comprehensive benefits

Career development programs

Job summary

A leading hospitality hotel in Santa Monica is looking for an Assistant Guest Services Manager. This role entails overseeing guest services, managing operations to ensure exceptional experiences, and leading the guest services team. Candidates should have a Bachelor’s degree in Hospitality Management, at least 3 years of relevant experience, and outstanding customer service abilities. Join us to contribute to memorable guest experiences in an iconic setting.

Qualifications

• 3+ years of experience in guest services or front desk operations.
• Previous leadership experience is required.
• Experience in a hotel or resort environment preferred.

Responsibilities

• Oversee guest services operations ensuring guest satisfaction.
• Respond to guest inquiries promptly and efficiently.
• Handle and resolve guest complaints to ensure satisfaction.

Skills

Exceptional customer service skills

Strong leadership skills

Multitasking ability

Knowledge of hotel management software

Education

Bachelor’s degree in Hospitality Management

Tools

Opera

Microsoft Word

Microsoft Excel

Job description

A leading hospitality hotel in Santa Monica is looking for an Assistant Guest Services Manager. This role entails overseeing guest services, managing operations to ensure exceptional experiences, and leading the guest services team. Candidates should have a Bachelor’s degree in Hospitality Management, at least 3 years of relevant experience, and outstanding customer service abilities. Join us to contribute to memorable guest experiences in an iconic setting.