Guest Services Manager — Lead a Welcoming Community Hub

Catholic Charities of Madison, Wisconsin; Madison (WI); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Accident, Critical Illness & Hospital

HSA/FSA

403(b) Retirement Plan with 6% match

Employee Referral Program

Job summary

Catholic Charities of Madison seeks a Manager of Guest Services to lead The Beacon, Dane County's daytime resource center for individuals experiencing homelessness. The role drives guest services excellence, supervises frontline staff, and ensures a welcoming, safe environment for hundreds yearly.

The position requires strong leadership, budget awareness, and collaboration with program partners. A Bachelor's in a related field is preferred, with at least three years in staff supervision and

Qualifications

• Minimum 3 years of staff supervision and management experience.
• Valid driver's license with an acceptable driving record.
• Strong leadership, communication, and problem-solving skills.
• Ability to build positive relationships with staff, guests, volunteers, and community partners.

Responsibilities

• Lead and develop a high-performing Guest Services team with staffing and payroll oversight.
• Oversee daily shelter operations and guest services, ensuring policies are followed.
• Support guest feedback initiatives and address grievances and service appeals.
• Manage facility safety, security, and budget stewardship; coordinate with partners.

Skills

Staff supervision

Leadership

Communication

Problem-solving

Education

Bachelor's degree in Social Work, Counseling, Human Services, or related field

Job description

Catholic Charities of Madison seeks a Manager of Guest Services to lead The Beacon, Dane County's daytime resource center for individuals experiencing homelessness. The role drives guest services excellence, supervises frontline staff, and ensures a welcoming, safe environment for hundreds yearly.

The position requires strong leadership, budget awareness, and collaboration with program partners. A Bachelor's in a related field is preferred, with at least three years in staff supervision and