Haven House Day Shelter Staff

Hope Gospel Mission; Eau Claire (WI); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Hope Gospel Mission in Eau Claire, WI, is seeking staff to support guests at the Community Haven House. The role emphasizes providing care, hospitality, and a calm, professional approach in challenging situations.

The position focuses on maintaining a safe home environment aligned with our culture and code of conduct, offering reliable support and resources to guests in their next steps.

Qualifications

• Ability to interact with guests respectfully and compassionately.
• Experience handling crisis in a calm, professional manner.
• Basic computer skills for administrative tasks and records.
• Must have a valid driver’s license and meet vehicle insurance requirements.

Responsabilités

• Get to know guests, build relationships, and understand their goals.
• Encourage guests to pursue wellness and connect to resources for next steps.
• Assist guests in navigating barriers to needed services.
• Handle administrative tasks: check-ins/outs, phones, walk-ins, food service, and guest support.

Connaissances

Interpersonal skills

Crisis management

Computer literacy

Driver's license

Description du poste

Description

We are excited to be adding more staff to the Community Haven House, located in downtown Eau Claire. This role would be focused on providing care and service to guests of the Community Haven House. The ideal candidate loves to work with others and has the ability to navigate difficult situations in a calm and professional manner.

Position Objective: maintain a safe home environment to the guests, consistent with our culture and code of conduct, while providing support and hospitality to guests.

Classification: FT / Nonexempt

Supervisor: Haven House Manager

Qualifications include:

• Alignment with Hope Gospel Mission’s faith statement.
• Healthy self-care due to the heavy nature of the work.
• The ability to lift and carry up to 50 pounds, not frequently.
• Experience with addiction recovery and/or counseling and/or case management preferred.
• Experience with trauma-informed environment and adverse childhood experiences preferred.
• Strong interpersonal and critical thinking skills.
• Ability to navigate crisis in a calm and professional manner.
• Computer literate.
• Current driver’s license and ability to meet approval requirements of HGM’s insurance company for driving mission vehicles.

Responsibilities include:

• Getting to know the guests, building relationships, and learning about their goals, dreams, and needs.
• Encouraging the guests to move toward their wellness.
• Assisting guests in finding and connecting to resources that will help them with their next steps.
• Working with the guests as necessary to navigate through or remove any barriers between them and the necessary services.
• Operational duties such as administrative tasks, answering the phone, assisting walk-ins, checking guests in and out, dispensing food, answering questions, and providing customer services to the guests, etc.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. It is illustrative of the area of responsibility. All job descriptions may be superseded by direction given from the supervisor.