Beacon Guest Services Manager

Catholic Charities of Madison; Madison (WI); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Health

Vision

Life, AD&D, LTD

Short Term Disability

Accident, Critical and Hospital Indemn

FSAs and HSA

403(b) Retirement Plan (6% match after

PTO

10 Holidays

Employee Referral Programs

Job summary

Catholic Charities of Madison is seeking a full-time Manager of Guest Services for The Beacon in Madison, WI. This leadership role oversees day-to-day operations, staff supervision, and service quality, with a starting salary of $68,000 annually.

The position includes a comprehensive benefits package and opportunities to contribute to mission-driven work. The Manager will supervise floor staff, coordinate shelter operations, and collaborate with program directors to ensure safety, efficiency,

Qualifications

• Bachelor’s Degree in Social Work, Counseling, or related Human Services field is preferred, but will consider experience in lieu of education.
• Minimum of two years of human services experience related to homelessness, mental health, or substance use.
• Minimum of three years of experience managing and supervising staff.
• Must have valid driver’s license with acceptable driving record.
• Proficient in Microsoft Office programs and social networking tools.
• Strong written communication for senior management decisions.

Responsibilities

• Participates in interviewing, hiring, and onboarding staff; ensures training and supervision.
• Creates and monitors staffing on a daily/monthly basis.
• Reviews and approves staff timesheets, time-off requests, and payroll processing.
• Inspires, motivates, and values each employee; communicates policy and procedures.
• Leads team meetings and ensures staff are informed of discussions.
• Oversees daily shelter operations, program policies, and service delivery.
• Coordinates with Volunteers and Community Resources to support operations.
• Oversees program security and budget adherence; assists with data for reports.

Skills

Staff supervision

Microsoft Office

Writing skills

Project management

Interpersonal skills

Communication

Education

Bachelor’s Degree in Social Work, Counseling, or related Human Services field

Tools

Microsoft Office

Job description

Catholic Charities of Madison is seeking a full-time Manager of Guest Services for The Beacon in Madison, WI. This leadership role oversees day-to-day operations, staff supervision, and service quality, with a starting salary of $68,000 annually.

The position includes a comprehensive benefits package and opportunities to contribute to mission-driven work. The Manager will supervise floor staff, coordinate shelter operations, and collaborate with program directors to ensure safety, efficiency,