Guest Services Manager - Hospitality Ops & Revenue

Highgate Hotels, LP; Honolulu (HI); On-site; USD 28,000 - 33,000; Full time

Job summary

Highgate Hotels, LP in Honolulu, HI is seeking a Guest Service Manager OEM to oversee Guest Services, Concierge and Transportation, ensuring attentive, friendly, efficient service while maximizing room revenue and occupancy.

The OEM role requires strong supervision, operational knowledge, and ability to coordinate with Housekeeping, Reservations and Accounting. Weekend and long hours may be required. This position at The Romer House Waikiki.

Qualifications

• Minimum 5 years hotel or related experience; supervisory experience required.
• Proficiency in Windows, spreadsheets, and word processing.
• Valid driver's license from the applicable state.

Responsibilities

• Respond to guests' requests, problems, complaints and accidents at the Front Desk or reservations with courtesy and prompt follow-up.
• Coach, counsel and discipline Guest Services staff according to SOPs.
• Carry a cell phone at all times and manage interviews and hiring procedures.
• Develop staff morale and ensure training of Guest Services personnel.
• Maximize room revenue and occupancy by reviewing status daily and monitoring rate variance.
• Attend Rooms Merchandizing meetings and participate in MOD coverage as scheduled.

Skills

Supervisory experience

Windows proficiency

Spreadsheets

Word processing

Job description

Highgate Hotels, LP in Honolulu, HI is seeking a Guest Service Manager OEM to oversee Guest Services, Concierge and Transportation, ensuring attentive, friendly, efficient service while maximizing room revenue and occupancy.

The OEM role requires strong supervision, operational knowledge, and ability to coordinate with Housekeeping, Reservations and Accounting. Weekend and long hours may be required. This position at The Romer House Waikiki.