Guest Services Manager | Front Desk Leader

Homewood Suites – Ft. Worth / Medical Center; Fort Worth (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental plan

Vision plan

401(k) plan

Hotel room discounts

Job summary

Homewood Suites – Ft. Worth / Medical Center is seeking a Guest Service Manager to oversee front desk operations and deliver exceptional guest experiences in a full-time, on-site role in Fort Worth, TX. Starting salary range is $50,000–$55,000/year or more based on experience.

The role requires leadership, strong communication, and proficiency with hotel management software. Candidates should be flexible to work evenings, weekends, and holidays as needed to ensure guest satisfaction.

Qualifications

• Previous experience as a Guest Service Manager or in a similar role is required.
• Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
• Excellent communication skills and a commitment to guest satisfaction.
• Proficiency in hotel management software and front desk operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

Skills

Leadership

Interpersonal skills

Communication

Guest service

Front desk operations

Tools

Hotel management software

Job description

Homewood Suites – Ft. Worth / Medical Center is seeking a Guest Service Manager to oversee front desk operations and deliver exceptional guest experiences in a full-time, on-site role in Fort Worth, TX. Starting salary range is $50,000–$55,000/year or more based on experience.

The role requires leadership, strong communication, and proficiency with hotel management software. Candidates should be flexible to work evenings, weekends, and holidays as needed to ensure guest satisfaction.