Front Desk & Guest Services Manager

Raymond Management Company; Fort Worth (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

11 paid holidays per year

Affordable health, dental, & vision

401(k) retirement plans with company"

Tuition reimbursement

Travel with hotel room discounts

Job summary

Raymond Management Company seeks a Guest Service Manager to oversee front desk operations at Homewood Suites – Ft. Worth / Medical Center, Fort Worth, TX.

Starting salary ranges from $50,000 to $55,000 per year, based on experience, with full-time, on-site employment and an application deadline of September 30, 2026. The role requires leadership to guide the front desk team, ensure exceptional guest service, and collaborate across departments to resolve inquiries and improve satisfaction.

Qualifications

• Previous experience as a Guest Service Manager or in a similar role is required.
• Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
• Excellent communication skills and a commitment to guest satisfaction.
• Proficiency in hotel management software and front desk operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

Skills

Leadership

Communication skills

Job description

Raymond Management Company seeks a Guest Service Manager to oversee front desk operations at Homewood Suites – Ft. Worth / Medical Center, Fort Worth, TX.

Starting salary ranges from $50,000 to $55,000 per year, based on experience, with full-time, on-site employment and an application deadline of September 30, 2026. The role requires leadership to guide the front desk team, ensure exceptional guest service, and collaborate across departments to resolve inquiries and improve satisfaction.