Housekeeping Supervisor | Hershey Hampton Inn

Shaner Hotels; Hummelstown (Dauphin County); On-site; USD 25,000 - 36,000; Full time

Job summary

Shaner Hotels is seeking a dedicated Housekeeping Supervisor for the Hampton Inn Hershey Near the Park. The role supports guest satisfaction, trains staff, and ensures daily operational compliance with brand and franchise standards.

The position requires prior housekeeping experience, supervisory skills, and the ability to communicate clearly with guests and team members. A bilingual English/Spanish background is a plus.

Qualifications

• Prior housekeeping experience in hospitality; supervisory experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Responsibilities

• Maintains a high quality of services offered to guests through management of housekeeping department standards and procedures.
• Direct, implement and maintain a strong service and management philosophy for staff.
• Train and develop team members and ensure required training is complete.

Skills

Housekeeping experience

Supervisory experience

Guest communication

Bilingual English/Spanish

Education

High school graduate or equivalent

Some college preferred

Tools

Cleaning equipment knowledge

Job description

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction.
• Train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

About Us

Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world\'s most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you\'re joining one of our hotels or our corporate team, you\'ll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity at the Hampton Inn Hershey Near the Park! Located in the heart of the Hershey market, our hotel places guests just minutes from some of the area\'s most popular attractions, including Hersheypark, Hershey Gardens, Giant Center events, and the AACA Museum.

Conveniently located off Route 39 and only 15 minutes from Penn State Hershey Medical Center, the Hampton Inn Hershey Near the Park provides guests with a comfortable and convenient stay. Our hotel features complimentary hot breakfast, free Wi-Fi, a state-of-the-art fitness center, and a heated indoor pool—amenities that help make us a top choice for travelers visiting the Hershey area.

Our team is dedicated to delivering exceptional service and creating memorable experiences for every guest while maintaining the high standards expected from the Hampton by Hilton brand.

At Shaner Hotels, we believe our associates are our greatest asset. We are committed to creating an amazing team environment focused on associate satisfaction, work-life balance, career development, and opportunities for growth.

Join the Hampton Inn Hershey Near the Park team and discover how far your hospitality career can go with Shaner Hotels!