Evening & Weekend Guest Experience Manager - Airport

Kansas City Airport Marriott; Kansas City (MO); On-site; USD 63,000 - 67,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Reduced Room Rates

Life insurance

Parental leave

Referral program

Job summary

Kansas City Airport Marriott is seeking a Guest Services Manager in Kansas City, MO. You'll oversee front desk operations, guest services, and related hotel services, leading a team to deliver exceptional hospitality and resolve guest concerns promptly.

The role requires evening and weekend availability, strong leadership, excellent communication, and a commitment to guest satisfaction. Competitive pay and comprehensive benefits accompany this leadership position.

Qualifications

• Minimum of two years in hotel operations and management.
• Strong background in customer service and hospitality.
• Excellent interpersonal, communication, and problem-solving abilities.
• Experience with hotel property management systems.
• Ability to work in a fast-paced environment and handle guest complaints with tact and professionalism.
• Strong management and leadership skills.
• Operates with a sense of urgency and discipline.

Responsibilities

• Oversee front desk operations, guest services, and related hotel services.
• Lead and motivate the guest services team; resolve guest concerns promptly.
• Maintain knowledge of hotel services, amenities, and local attractions to advise guests.
• Communicate daily operations to teams and report metrics to management.
• Provide reports on guest feedback, staff performance, and operational metrics.

Skills

Hotel operations

Customer service

Teamwork

Communication

Problem solving

Leadership

PMS experience

Tools

Hotel PMS

Job description

Kansas City Airport Marriott is seeking a Guest Services Manager in Kansas City, MO. You'll oversee front desk operations, guest services, and related hotel services, leading a team to deliver exceptional hospitality and resolve guest concerns promptly.

The role requires evening and weekend availability, strong leadership, excellent communication, and a commitment to guest satisfaction. Competitive pay and comprehensive benefits accompany this leadership position.