Guest Services Manager — Employee‑Owned Team Leader

Coborn's, Inc.; Town of Brillion (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

10% employee discount on groceries

Paid Time Off

Paid Holidays

401(k) plan with 20% match

Employee Stock Ownership Program (ESOP

Tuition reimbursement

Job summary

Coborn's, Inc. is seeking a Guest Services Manager to supervise the front-end team and uphold exceptional guest service across all front-end operations.

The role includes overseeing checkout areas, bagging, parcel pickup, and click-and-collect, while assisting the Senior Guest Services Manager with bookkeeping tasks. The ideal candidate brings retail or guest service experience and a passion for team leadership in a dynamic grocery environment.

Qualifications

• Must be at least 18 years of age.
• Previous retail/customer service experience preferred

Responsibilities

• Supervise and direct the front-end team while maintaining high guest service standards.
• Oversee Guest Services, self-checkouts, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas.
• Assist Sr. Guest Services Manager with frontline operations and bookkeeping tasks.

Skills

Customer service

Retail experience

Leadership

Job description

Coborn's, Inc. is seeking a Guest Services Manager to supervise the front-end team and uphold exceptional guest service across all front-end operations.

The role includes overseeing checkout areas, bagging, parcel pickup, and click-and-collect, while assisting the Senior Guest Services Manager with bookkeeping tasks. The ideal candidate brings retail or guest service experience and a passion for team leadership in a dynamic grocery environment.