Guest Services Manager

Sun Communities; Sarasota (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a dynamic and growing organization as a Guest Services Manager, where you will lead the front desk operations at a resort. This role offers a unique opportunity to enhance your customer service skills while overseeing a dedicated team. You will ensure guests receive exceptional service, manage administrative tasks, and contribute to a collaborative work environment. The company values its team members, providing competitive pay, comprehensive benefits, and opportunities for growth. If you are passionate about customer service and leadership, this is the perfect opportunity for you.

Benefits

Comprehensive Medical Coverage

Comprehensive Dental Plan

Vision Plan

401(k) Plan with Matching Contribution

Paid Time Off

Tuition Reimbursement

Vacation RV Site Discounts

Employee Assistance Program

Legal Assistance Plan

Pet Insurance

Qualifications

• Minimum of 2 years administrative experience required.
• Strong customer service and leadership skills essential.

Responsibilities

• Oversee front office activities and manage guest services team.
• Handle guest complaints and ensure high levels of service.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Problem-Solving Skills

Leadership Abilities

Organizational Skills

Microsoft Office Suite

Education

High School Diploma or GED

Tools

Yardi Software

Vestivo Software

Job description

Are you a customer service professional looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Manager to manage the front desk operations for one of our resorts. You will supervise and assist the team that serves as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

OVERVIEW

The Guest Services Manager oversees the front office activities, including handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual guest services team members.

JOB DUTIES

Coordinates team member selection, training, schedule, and development of Guest Services Coordinators and ensures all team members comply with appropriate policies and procedures.

Organizes and prioritizes work schedules of front desk team to ensure adequate coverage is available at all times.

Ensures guests and residents receive the highest levels of service consistent with Sun’s customer service philosophy.

Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees while ensuring to adhere to cash handling policies; records in the proper accounts and issues receipts.

Performs general administrative such as answering phones, typing, copying, faxing, filing, and other duties as assigned.

Reviews and codes invoices and statements for manager approval.

Maintains the petty cash fund, ensuring to record expenditure in the proper accounts.

Handles and resolves resident and guest complaints, inquiries and issues in a timely and professional manner; fields resort comments, suggestions and complaints.

Makes collection calls for site rental payments as directed. Submits bad debt files to collections.

Completes and maintains resort records, reports, and files in accordance with the Operations Manual.

Ensures office supplies are sufficiently stocked and prepared supply orders as needed.

Other duties as assigned.

REQUIREMENTS

• High School Diploma or GED
• Minimum of 2 years administrative experience
• Previous supervisory experience
• Strong customer service skills
• Excellent verbal and written communication skills
• Demonstrated leadership abilities
• Good problem-solving skills
• Professional appearance
• Excellent organization skills
• Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely manner
• Previous experience using Yardi and/or Vestivo software, a plus
• Prior RV Resort office experience, a plus
• Must have a valid driver's license

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multipleplan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty