Guest Services Manager

Sun Communities & Sun Outdoors; Sarasota (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Services Manager to lead a dynamic team at a premier resort. In this role, you will oversee front desk operations, ensuring exceptional service for guests and residents alike. Your leadership will be pivotal in training and developing staff, managing administrative tasks, and addressing guest inquiries and concerns. This is a fantastic opportunity to join a growing organization that values its team members, offering competitive pay, comprehensive benefits, and opportunities for professional growth. If you are passionate about customer service and thrive in a collaborative environment, this role is perfect for you.

Benefits

Medical and Prescription coverage

Dental and Vision plans

401(k) with company match

Paid Time Off

Tuition Reimbursement

Vacation RV Site Discounts

Employee Assistance Insurance

Legal Assistance

Pet Insurance

Paid Parental Leave

Qualifications

• 2+ years of administrative experience in a supervisory role.
• Strong customer service and leadership skills are essential.

Responsibilities

• Oversee front office activities and manage guest services team.
• Handle guest complaints and ensure high service levels.

Skills

Customer Service Skills

Leadership Abilities

Problem-Solving Skills

Verbal Communication Skills

Written Communication Skills

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Yardi

Vestivo

Job description

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Are you a customer service professional looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Manager to manage the front desk operations for one of our resorts. You will supervise and assist the team that serves as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

Overview

The Guest Services Manager oversees the front office activities, including handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual guest services team members.

Job Duties

1. Coordinate team member selection, training, scheduling, and development of Guest Services Coordinators and ensure all team members comply with policies and procedures.
2. Organize and prioritize work schedules of the front desk team to ensure adequate coverage at all times.
3. Ensure guests and residents receive high levels of service consistent with Sun’s customer service philosophy.
4. Collect and post resident security deposits, process fees, rent, inspections, applications, and other miscellaneous fees while adhering to cash handling policies; record in proper accounts and issue receipts.
5. Perform general administrative duties such as answering phones, typing, copying, faxing, filing, and other tasks as assigned.
6. Review and code invoices and statements for manager approval.
7. Maintain petty cash fund, recording expenditures appropriately.
8. Handle and resolve resident and guest complaints, inquiries, and issues promptly and professionally; address resort comments, suggestions, and complaints.
9. Make collection calls for site rental payments as directed. Submit bad debt files to collections.
10. Complete and maintain resort records, reports, and files according to the Operations Manual.
11. Ensure office supplies are stocked and prepare supply orders as needed.
12. Other duties as assigned.

Requirements

1. High School Diploma or GED
2. Minimum of 2 years administrative experience
3. Previous supervisory experience
4. Strong customer service skills
5. Excellent verbal and written communication skills
6. Demonstrated leadership abilities
7. Good problem-solving skills
8. Professional appearance
9. Excellent organization skills
10. Intermediate to advanced proficiency with Microsoft Office Suite, email, internet, and data entry
11. Experience with Yardi and/or Vestivo software is a plus
12. Prior RV Resort office experience is a plus
13. Must hold a valid driver’s license

Rewarding Benefits

At Sun Outdoors, you will be part of an industry-leading organization that challenges, inspires, rewards, and transforms its team members. We value our team and offer interesting work, growth opportunities, a collaborative environment, and learning. In return, we provide competitive pay, advancement opportunities, paid time off, comprehensive benefits, and flexibility.

• Medical and Prescription coverage with multiple plans
• Dental and Vision plans
• Reimbursement Accounts for health and dependent care
• Life and AD&D Insurance
• Disability Coverage
• 401(k) with company match
• Paid Parental Leave
• Employee Assistance and Identity Theft Insurance
• Legal Assistance and Pet Insurance
• Tuition Reimbursement
• Vacation RV Site Discounts
• Team Member Perks & Discounts
• Paid Time Off including holidays, vacation, personal, sick leave, bereavement, and jury duty pay

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other