Guest Services Associate

ComForCare Home Care - Kansas City; Independence (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision options

Paid time off

401(k) benefits

Discounts on hotels

Regular opportunities for bonuses

$250 referral bonus

DailyPay access

Job summary

ComForCare Home Care - Kansas City is seeking a dedicated team member to provide exceptional customer service. This role involves checking in guests during peak hours, ensuring efficient treatment, and maintaining high guest satisfaction. A friendly demeanor and teamwork capability are essential in this fun and dynamic position.

Employees enjoy benefits such as health insurance, paid time off, and opportunities for advancement within the company.

Qualifications

• Highly organized and must possess thorough knowledge of guest service and satisfaction.
• Requires strong verbal and written communication skills.
• Most tasks are performed in a team environment acting as a team leader.

Responsibilities

• Ensure guests are treated efficiently and courteously.
• Address guest concerns and ensure follow-up.
• Supervise bell staff service levels for arrival and departure.

Skills

Organizational skills

Communication skills

Team leadership

Basic computational ability

Basic computer skills

Job description

Benefits:

• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Dental insurance

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 8am-4pm and 4pm-12am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company